Pete28619894rr81

Participant

Question

issue with popup at reboot

Forum|Forum|3 years ago
February 27, 2023
1 reply
988 views

I have a user that every time he reboot i get this message :

adobe acrobat could not open "send toOneNot.link.isxxxxxxxxxxxxxxxxxxxxxxxx because it is either not supported file type etc....

not sure why

Thanks

General troubleshooting

This topic has been closed for replies.

AkanchhaS8194121

Legend

Hi @Pete28619894rr81

As mentioned above, every time the user reboot get the following message. Here, are you talking about the application reboot or the system reboot?

Also, ensure the user has the most recent version of Acrobat Reader installed on the computer.

Go to Acrobat Reader> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

The following error message and its solution is well explained in this help article: https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html. Please follow the steps suggested and see if that helps.

Thanks,

Akanchha

Pete28619894rr81Author

Participant

hello

i went to the startup folder of the user in question and i foud the file that try to start adobe acrobat

it's ok now

Thanks