Participant

Question

Issue with printing with Acrobat Reader X

Forum|Forum|15 years ago
November 22, 2010
19 replies
54782 views

Hello, we recently upgraded to Acrobat Reader X on our Terminal Servers and we are having a print issue. When a PDF is being printed, on any printer, the same fonts are not printing like how the pdf is being displayed on the screen. This is only happening to some of our users and for others the PDF is printing correctly. Has anyone experienced this issue? Does anyone have any ideas how I can fix this? Thanks for any help.

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A

AcrobatForLife

Participant

turning off protected mode worked for me however i did get a prompt saying it was not recommended.

Are there any specific settings that strictly relate to font handling within Reader X?

Also not sure if this point was made previously, If you are trying to open a PDF from IE or FF, you need to close and reopen your browser for the change to take affect similar to closing and reopening Reader X.

A

Agarwal_Atul

Adobe Employee

You will not get any warning that you need to restart the application in order to turn ON or OFF the protected mode.

Yes. There are certain font reated settings available for PS printer under the advanced button on the main print dialog. You will also have to restart your browser after you ahve changed the protected mode settings.

Thanks,

Atul Agarwal

M

Miserie

Participating Frequently

I have been experiencing the same problems.

Newly rebuilt machine using XP3 SP3. Reader X. Printing to a network connected Samsung CLP300N.

When I print anything the text is effectively stretched and looks awful.

The quick fix of Print Image resolves the problem in as much as the document looks as it should, but the raster based printing is not as crisp as it should be.

I tried Atul's suggestion of turning off the protected mode at startup, and sure enough the documents print perfectly. Once I turn Protected mode back on, the print problem returns.

I hope this helps, and that a fix is created for it. Should I leave the protected mode off for the time being, or would you recommend against it?

Michael

M

mymy88

Participant

It also worked for me. I switched off the protection mode and now the font is normal when I print.

A

Agarwal_Atul

Adobe Employee

Since we are not able to reproduce the issue in-house, we request you to try out the following:

Please try disabling Protected Mode of Reader and see if the issue goes away. You can achieve this by launching reader and then go to Edit-->Preferences. Under the 'general' category pane, uncheck the checkbox "Enable Protected mode at startup" and press ok. Now, close reader application (do not forget this step otherwise change won't affect). Now re-launch reader and try printing to see if it resolves the issue.

Hopefully that helps you. please note that it is not suggested to run reader with protected mode OFF. kindly switch to protected mode ON once you have tried the above.

Thanks,

Atul Agarwal

Adobe Systems

Y

yoster84

Participant

Hi Atul,

Thanks for your reply. I switched Protected Mode on one of the two computers, following your instructions, but on restarting Reader X, we still got the identical, garbled output.

I'll add the following information in as well, in case you have any ideas - no worries if you don't: Both of these computers have been under some font-related stress from at least one other application. Both of my colleagues use Mozilla Firefox as their browser, and on installation, their fonts defaulted to bold and/or italics. My colleague applied a fix to both computers to remove this default. Could this have a connection to a change in font when printing in Adobe Reader, even if Ghostscript doesn't have the same issue?

Thanks,

EY

M

mymy88

Participant

I also experience this font issue on my personal computer (Windows XP). It began when I updated recently Adobe reader 9 to Adobe reader X. When I print as an image it is fine. When I print from Foxit reader it is also ok. I also can give more information about my computer configuration if needed.

Y

yoster84

Participant

Hello,

I, too, have two colleagues with Reader X who are having similar print problems. Unistalling and reinstalling Reader X did not fix the problem. Additionally, the suggested workaround (Print > Advanced > Print as Image) is not working for us.

As a test, I downloaded the free PDF reader Ghostscript and was able to print PDFs with the correct characters. So the problem is isolated to Adobe Reader and it's configuration on the computers.

Specs: Windows 7, 32-bit.

Please let me know if I can help supply you with more information.

A

Agarwal_Atul

Adobe Employee

We have tried printing from Windows server 2003 Terminal Services environment itself but everything is working as expected. Infact, we tried the same with multiple machines but again the same result.

It looks to me some kind of set up issue at your end than the problem of reader.

Kindly try with the suggested work around of "Print as Image" until we narrow down where the problem lies.

Thanks,

Atul Agarwal

Adobe Systems

A

AcroblabchiAuthor

Participant

PowlesNL,

We have not had a solution to the problem yet. The workaround has been to select print as an image from the options. Have you also tried running Acrobat Reader once has administrator? Please let me know if any of this helps.

A

Anonymous

I tried printing to and image and i am always the administrator on this computer and my network

A

Anonymous

I'm trying to print to a hp plotter and that won't work

I can't print to anything but a 8 1/2 x 11 hp printer

anytime i change the paper size it will not go to the printer

tryed printing as and image that dont work either

P

PowlesNL

Participant

Hello Acroblabchi

Did you solve the problem yet? We encounter the same problem, with terminal servers (Windows 2003). On screen the PDF looks fine, but when we print it, the font is changed. De characters are closer together on the print, looks very bad. Very strange.

Hope to hear from you...

A

Anonymous

No, I did get an email from an Adobe representitive and he is working on the problem

radzmar

Community Expert

Hard to tell, cause the failure description is not very clear.

What font is used in the PDF?

And could it be, that the Reader uses alternatives to display the PDF cause the font were not embedded and is missing on that affected computer?!

Also, are the Reader setting for the Page Display under "Edit > Preferences" set that they match the used hardware (monitor)?

Some settings (i.e. Smooth line art, Enhance thin lines) make the font's to look bolder on the screen than on the printouts.

A general solution if problems with fonts occur is to activate the option "print as image" under "File > Print > Advanced".

A

AcroblabchiAuthor

Participant

Whats weird is it works on either all of the machines for some of the users or none of the machines. The font on the PDF is strictly Times New Roman. I don't understand what is happening with the documents but the everything worked correctly with Acrobat 9 Reader. Has Adobe changed any of the settings for a user? Thanks.

R

rdrXuser

Participating Frequently

Does the user with which you see the problem have some sort of restricted permissions, like a Guest user or a non-admin user? Which type of printer are you observing the problem with and on which OS?

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