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Anonymous
December 30, 2016
Question

Issue with sending PDF page as a PDF attachment from IE11

  • December 30, 2016
  • 1 reply
  • 1362 views

When I view a PDF page in IE11 on my Windows10 Pro Anniversary Edition computer, I sometimes need to send the page as an attachment in PDF format.  From within IE11, I select FILE-SEND-Page by Email.  Instead of a PDF attachment, I get an HTML attachment.  Before I upgraded, the attachment was a PDF file.  Now, it's an HTML file.  Any ideas on what might be causing this?  I have checked to see that that the Adobe Plugin is installed and enabled, and it is.  Thank you in advance for any ideas on how to resolve this issue.

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1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
March 27, 2017

Hi dannyt82663967,

I am sorry for the delay in response.

You may try resetting Internet Explorer settings and see if that works.

Please follow the steps given here: https://support.microsoft.com/en-in/help/17441/windows-internet-explorer-change-reset-settings

Please confirm the version of Reader/Acrobat installed on the machine.

For ex. to check the version in Acrobat Reader DC, launch Reader DC>navigate to Help menu>select About Adobe Acrobat Reader DC.

Thank You,

Shivam

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