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delr13717191
Participant
January 9, 2017
Answered

Issues with previewer

  • January 9, 2017
  • 1 reply
  • 708 views

Have reader downloaded, but when there is an attachment in an email, Outlook, I am told I don't have previewer, each time I try and download it tells me I have reader; how do I install this please, or what is stopping me from downloading? Many thanks

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    If you are on Windows, run cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

    Then re-install application from this link: Adobe - Adobe Acrobat Reader DC Distribution

    Let us know if you still experience any issue.

    Regards,

    Meenakshi

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    January 9, 2017

    Hi delr13717191,

    Please let us know if you have accepted the User Agreement once you have installed the application.

    If not, please launch the application and accept the agreement.

    Let us know if you still experience any issue.

    Regards,

    Meenakshi

    D
    delr13717191Author
    Participant
    January 9, 2017

    HI

    I have uninstalled adobe and tried to re install but the message says that the newer version is already installed but I cannot find it anywhere on any drives.

    Thanks

    Del Randhawa

    Managing Director

    m: 07919 574961

    e: del@fivefoot8.com <mailto:del@fivefoot8.com>

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    Do not read, use or disseminate the information. Opinions expressed in this e-mail are those of the sender and not necessarily the company. Although an active anti-virus policy is operated, the company accepts no liability for any damage caused by any virus transmitted by this e-mail, including any attachments.

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    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    January 9, 2017

    If you are on Windows, run cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

    Then re-install application from this link: Adobe - Adobe Acrobat Reader DC Distribution

    Let us know if you still experience any issue.

    Regards,

    Meenakshi

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