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Participant
May 20, 2020
Question

Issues with Reader DC when pulling up a PDF in IE

  • May 20, 2020
  • 1 reply
  • 378 views

I have been receiving an error when trying to pull up a PDF online in IE. I have been receiving an error that says, "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (4:4)"

Acrobat had been uninstalled and reinstalled on the machine which is brand new Dell laptop build with Windows 10 Build 1709 on it. I am almost positive that this is a registry realated issue with Adobe since we usually deploy a registry fix to our users as well but that did not work this time.

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1 reply

cypaw1Author
Participant
May 21, 2020

This was fixed by installing an updated version of Adobe Reader DC that we had received from Adobe.