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cjblythe
Participant
April 13, 2017
Question

Just subscribed to Acrobat Pro and find that only three of almost 400 pages becomes searchable.

  • April 13, 2017
  • 2 replies
  • 299 views

I purchased this today solely for the purpose of making pdfs searchable and it didn't work. I would like a refund unless this can be resolved.

Thanks,

Christine

      This topic has been closed for replies.

      2 replies

      Poorvi Singhal
      Community Manager
      Poorvi SinghalCommunity Manager
      Community Manager
      April 13, 2017

      Hi,

      Sorry for the inconvenience caused to you.

      Kindly update application to latest version form Help>Check for Updates and let us know the version from Help>About Acrobat Reader DC.

      Please share the file with us to help us look at the issue.

      Regards,

      Poorvi

      try67
      Community Expert
      try67Community Expert
      Community Expert
      April 13, 2017

      Did you run Text Recognition on your file? If so and some of the pages are still not searchable that means the quality of the images is too low for the application to identify the text in it.

      If you purchased a subscription you can cancel it here: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

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