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Jevari Oberon
Jevari Oberon
Participant
April 18, 2019
Answered

Keyboard not working for Acrobat Reader DC v 10.2

  • April 18, 2019
  • 2 replies
  • 12793 views

Issue: Adobe Reader DC 10 won't recognize any input from keyboard. Not in the "go to page" field, search field, or in fillable forms.

Using windows 10 with latest updates. Fresh install.

Issue started last weekend, but I had no problems before that.

Keyboard will work with every other app and I can edit a fillable form with chrome and Edge.

Checked updates, none available

Checked file>properties>security and set to "No security"

Repaired install.

After uninstalling and reinstalling, issue seemed to be resolved for 1 day, then problem returned.

Not sure what could be the problem at this point.

      This topic has been closed for replies.
      Correct answer Jevari Oberon

      I ran the adobe reader cleaner and it seemed to have fixed the issue. It uninstalls it, maybe it wipes everything reader related? Then after I installed it, it works just fine.

      2 replies

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      May 2, 2019

      What is version Acrobat Reader DC 10?

      CapnHyaku
      CapnHyaku
      Participant
      May 2, 2019

      Version is 19.010.20099

      CapnHyaku
      CapnHyaku
      Participant
      May 2, 2019

      I have the same problem.

      Further information I can add:

      1. Reinstalling resolves the issue for the first time Reader is run.  Closing and reopening Reader will reproduce the issue until next reinstall.

      2. Tab button works, it will tab through menu items.

      Touch, Laptop or External USB keyboard does not resolve.

      Jevari Oberon
      Jevari OberonAuthorCorrect answer
      Participant
      May 2, 2019

      I ran the adobe reader cleaner and it seemed to have fixed the issue. It uninstalls it, maybe it wipes everything reader related? Then after I installed it, it works just fine.

      CapnHyaku
      CapnHyaku
      Participant
      May 17, 2019

      I have tried Cleaner and have got the same result.

      The first run after installation works.  Subsequent times the application is opened, keyboard input fails 100%.

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