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hoosaina14215888
hoosaina14215888
Participant
May 17, 2019
Answered

Keyboard shortcuts

  • May 17, 2019
  • 1 reply
  • 1271 views

Hi I'm using Adobe reader 2019.012.20034.

I'm not sure when this updated but since about 2 days now i cannot use keyboard shortcuts (eg CTRL P). None of them appear to be working. Is there a way to enable this?

Thanks

    This topic has been closed for replies.
    Correct answer hoosaina14215888

    Thanks - problem resolved.

    Another software loaded was in conflict with adobe.

    Kind regards

    Hoosain Adam

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 17, 2019

    Hi Hoosaina,

    Sorry to hear about the trouble.

    As shared, about since 2 days you haven't been able to use keyboard shortcuts, did it impact immediately after installing the latest patch? Also, are you not able to use any keyboard shortcuts or any specific one?

    Can you please help us with the OS version? Meanwhile, Close Reader > Try rebooting the system once>Reopen and check back.

    Thanks,

    Akanchha

    hoosaina14215888
    hoosaina14215888Author
    Participant
    May 17, 2019

    Hi

    Thanks for responding.

    I'm not sure when the latest patch was installed.

    Using Windows 10 Pro

    I've done the following so far:

    * Uninstall and download latest file (it is the same version) and re-install – no change

    * Tried rebooting, etc – no help

    * Tried removing Adobe Air – no help – tried reinstalling this and still no improvement

    * Checked on a colleague's laptop with the same version of Windows and Adobe – seems to be working fine on her machine

    * Tried ticking the single key tab under preferences – doesn’t help.

    What I did notice now is that it may be in startup where this is happening. When I reboot my machine and immediately open adobe reader the Ctrl P works (the print dialogue actually comes up) but a few seconds later it stops. I closed the app and re-opened but still not working.

    Kind regards

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