Latest Adobe Reader 2019.008.20074 update freezing

Same here with i believe 2019.008.20080. Have asked the user to create some dumps and share it with me. Will share them with Adobe after.

Hi ,

Sorry for the issue that you are facing while using Adobe Acrobat/Reader.

I would request you to kindly share the Crash dumps when Reader Crashes for you.

Here is how you can collect the crash dump :

When Reader Crashes (If you get this error message "Adobe Reader has stopped working") , Can you please share with us the Crash Logs .

For Getting the Crash Logs:

a.      When Acrobat Reader Crashes , Open Windows Task Manager

b.      -> Got To Processes, There you can see a process "Adobe Acrobat Reader DC" / AcroRd32.exe

c.      Right Click on this process and click "Create Dump File"

d.      Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).

e.      Save this DMP file on any Cloud Storage and Share the link for that with us on mail at ajain@adobe.com

For Mac:

When Application crashes for you, Share the "Crash Report" that appears in the Dialog once application crashes for you.

We will try to analyze your issue on priority once you share this information with us.

Thanks,

Ayush Jain

Good Morning,

I am having the same issue. Adobe Reader freezes when scrolling through all PDF files. Some of our users use the fill and sign method as well. This feature freezes the application as well for a good 10-20 seconds before being able to proceed. I ended up having to backdate to relieve the problem. Is there a patch being created to resolve this issue?

Good Morning,

I am having the same issue with adobe freezing. is there a solution yet?

Hello Markd,

We're sorry for the trouble you had with Adobe Reader DC, Is Adobe Reader freezes while opening all the PDF files or with specific PDf file?

Remove Adobe Reader using the Acrobat cleaner tool once Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and create a test user profile with full admin rights and install Adobe Reader version 19.008.20071 from Adobe - Adobe Acrobat Reader DC Distribution

Then install the latest patch 19.008.20074 from help>check for updates and see if the issue still persists.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.