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August 24, 2017
Answered

Latest Reader DC mailto links hard to click?

  • August 24, 2017
  • 1 reply
  • 904 views

The problem seems to be when a PDF is created with a non adobe product, when clicking the email address in the PDF it does nothing. However when clicking multiple times on the email address, when the whole page becomes highlighted the email address link works and it opens in outlook.

This problem seems to occur with Adobe Acrobat Reader DC version 17.012.20095.

If I rollback to an older version when I click on the email address once. The link opens up right away.

I tested by creating a pdf with test@example.com then I reprinted with cutepdf and nuance pdf just to simulate creating a pdf with a 3rd party product. Then I opened the pdf with adobe reader and clicked on the link. In 17.012.20095 it took me 5 tried before it opened where as the older version opened up right away.

Is anyone else having this problem and is there a fix? It's currently affecting a large group in my company.

Actually, this might be related to this problem with links Adobe Reader DC not opening hyperlinks

    This topic has been closed for replies.
    Correct answer

    Adobe has released update 2017.012.20098 which seems to have fixed this problem with email mailto hyperlinks.

    1 reply

    Correct answer
    August 29, 2017

    Adobe has released update 2017.012.20098 which seems to have fixed this problem with email mailto hyperlinks.