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dblwizard
Participant
January 18, 2017
Question

Latest Reader DC update javascript really slow in IE 11

  • January 18, 2017
  • 1 reply
  • 420 views

Howdy,

I'd like to bring this to the attention of Adobe and see if anybody else is seeing this problem.  I have several sites that display PDF's in a Frameset that allows the user to "navigate" to other PDFs or close the window.  With this latest update from Reader DC this has become unusable.  Clicking on the "Close" link that simply looks like this:

     <a href="#" onclick="top.close();return false;" target="_top">Close</a>

takes several seconds to exectute.  While it is doing it the "Reader" Icon shows up on the task bar.  Other Buttons on the page also take 10 to 15 seconds to execute where it used to take milliseconds.  The problem does not exist in Firefox or Chrome in any of the tests that I ran.  It took a while to narrow it down to the update from Reader but my last test I had an Windows Server 2008 with the latest IE 11 updates and a version of Reader DC from a couple weeks ago.  The problem did not exist initially and I manually "updated" Reader through Readers "Help - Check for updates" menu option.  After the update completed the problem presented itself when trying to view these PDFs.

I"m open to options.  Right now I am steering users to Firefox or Chrome as a solution.

Thanks in advance for any help.

David

This topic has been closed for replies.

1 reply

andred99465305
Participant
January 30, 2017

I have an Access front-end that displays PDFs in a frame using Reader and am having the same issue. The first PDF renders fine and then Access crashes on the second PDF after hanging for a minute or more.