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N
Nick234706082ahf
Participating Frequently
March 7, 2022
Question

Latest update and default file associations .pdf changing to Chrome

  • March 7, 2022
  • 2 replies
  • 2328 views

Since the latest update some of our end users are complaining that .pdf is being assigned to Chrome.

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
March 8, 2022

Hi Nick 

 

Hope you are doing well and sorry to hear that and to keep you waiting.

 

Please try to repair the installation from the help menu (Win Only) and reboot the computer once.

 

Also, try to make the Adobe Acrobat/Reader DC application as the default PDF handler on your system as described here https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner-windows10.html and see if that works. 

 

Let us know how it goes.

 

Regards

Amal

N
Nick234706082ahfAuthor
Participating Frequently
March 9, 2022

The repair isn't going to be feasible on our infrastructure.

The problem has only raised it's head since the latest update to the reader, it also doesn't seem to be affecting every user.

An easier fix for us would be to uninstall and reinstall the previous version.

Amal.
Amal.
Legend
March 9, 2022

Hi there

 

We are sorry to hear that. Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them with us via document cloud https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html 

 

Regards

Amal

try67
Community Expert
try67Community Expert
Community Expert
March 7, 2022

On what OS?

    N
    Nick234706082ahfAuthor
    Participating Frequently
    March 8, 2022

    Apologies for late reply.

    OS is Server 2019 (RDS)

    We are using this configuration xml:

    <?xml version="1.0" encoding="UTF-8"?>
    <DefaultAssociations>
    <Association Identifier=".pdf" ProgID="AcroExch.Document.DC" ApplicationName="Adobe AcroExch Reader DC" />
    <Association Identifier=".pdfxml" ProgID="AcroExch.pdfxml" ApplicationName="Adobe AcroExch Reader DC" />
    <Association Identifier=".AcroExchsecuritysettings" ProgID="AcroExch.AcroExchsecuritysettings" ApplicationName="Adobe AcroExch Reader DC" />
    <Association Identifier=".fdf" ProgID="AcroExch.FDFDoc" ApplicationName="Adobe AcroExch Reader DC" />
    <Association Identifier=".xfdf" ProgID="AcroExch.XFDFDoc" ApplicationName="Adobe AcroExch Reader DC" />
    <Association Identifier=".xdp" ProgID="AcroExch.XDPDoc" ApplicationName="Adobe AcroExch Reader DC" />
    <Association Identifier=".pdx" ProgID="PDXFileType" ApplicationName="Adobe AcroExch Reader DC" />
    <Association Identifier=".api" ProgID="AcroExch.Plugin" ApplicationName="Adobe AcroExch Reader DC" />
    <Association Identifier=".secstore" ProgID="AcroExch.SecStore" ApplicationName="Adobe AcroExch Reader DC" />

     

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