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steve195nx
Participant
December 6, 2017
Answered

Latest Update No Longer Reads PDFs

  • December 6, 2017
  • 1 reply
  • 396 views

I recently allowed the system to install an update for Acrobat Reader...now I can't read any of my old PDFs and without a solution, I've lost all my billing and ordering info history...help...(I tried the "repair" function with no change in results)

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Steve,

    Form what you have mentioned above, if I understand correctly the Acrobat Reader is not able to view the old pdfs or does it not showing the PDFs in list?

    What is the exact version of Acrobat Reader that you have currently?

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Let us know if doesn't work.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    December 7, 2017

    Hi Steve,

    Form what you have mentioned above, if I understand correctly the Acrobat Reader is not able to view the old pdfs or does it not showing the PDFs in list?

    What is the exact version of Acrobat Reader that you have currently?

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Let us know if doesn't work.

    Regards,

    Akanchha