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Why Tho
Why Tho
Participant
March 7, 2024
Question

Link in PDF Opens Another PDF then Errors Out

  • March 7, 2024
  • 1 reply
  • 421 views

Employee has a manual that is a series of PDFs linked together to navigate around it. I open the Index PDF which has a few buttons to go to other PDFs in the same folder. I click one of the links, the PDF it is pointing to will then open and error out: "This PDF cannot be viewed in Acrobat or Reader, and the application will now exit."  With protection enabled it tells me which PDF it is pointing at, and I try manually opening it and it has no issues opening that PDF. I took the files and attempted it on my computer as well using Acrobat instead and get the exact same error. 

 

 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 21, 2024

    Hi there

     

    Hope you are doing well and sorry for the delay.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different file and check.

     

    Make sure you have the application updated to the recent version 24.01.20604 from the help menu > check for updates and reboot the computer once

     

    Also, try to turn off the protected mode for testing, Go to Preferences (Ctrl,Cmd+k) > Enhanced Security > Uncheck 'Enable protected mod at startup' > click OK and reboot the computer once.

    Note: Please turn on the security after testing to avoid any security risk.

     

    Let us know how it goes.

     

    ~Amal

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