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Barbara26324303zsdm
Participant
September 27, 2022
Answered

Losing PDFs after shutdown

  • September 27, 2022
  • 2 replies
  • 954 views

I shut down my Mac every Friday night and when I go to open Acrobat Reader on Monday, all my files are gone, other than the Welcome PDF. Why is this happening? Do I have something toggled on that I don't want?

This topic has been closed for replies.
Correct answer jane-e

Here are some troubleshooting thoughts:

  • When you open them from the sent file, are you on-purpose saving them to your desktop or are they going into your mail downloads folder?
  • Do you view the files in a browser or in Acrobat Reader?
  • Do any other files remain on your desktop when you reboot your computer?
  • Do they remain when they are saved to a folder in Documents instead of Desktop?

 

Let us know if any of this helps.

 

Jane

 

2 replies

T
Test Screen Name
Legend
October 1, 2022

Does this only happen at the weekend, or does it happen if you just reboot another time? Where do you save your PDF files?

B
Barbara26324303zsdmAuthor
Participant
October 1, 2022

In my line of work, I don't need to keep files for more than a month or so, so it's not a huge problem. I keep them on my desktop until I no longer need them, then move to trash. So I can retrieve either thru the sent file or from the trash. But to answer your question, it's after every time I shut down/reboot.

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
October 2, 2022

Here are some troubleshooting thoughts:

  • When you open them from the sent file, are you on-purpose saving them to your desktop or are they going into your mail downloads folder?
  • Do you view the files in a browser or in Acrobat Reader?
  • Do any other files remain on your desktop when you reboot your computer?
  • Do they remain when they are saved to a folder in Documents instead of Desktop?

 

Let us know if any of this helps.

 

Jane

 

AkanchhaS8194121
AkanchhaS8194121
Legend
September 30, 2022

Hi @Barbara26324303zsdm 

Sorry to hear about the trouble caused.

Looking at the scenario given above, it seems you are looking for the files stored in the Adobe Document cloud.

There's likely a chance that you are not signed into the application or used a different email address to Sign In than what was used before. 

 

Check your email address once. Also, Sign In on Document Cloud web to see if you can locate your file here: https://acrobat.adobe.com/link/home/ 

 

Thanks,

Akanchha 

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