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jbg6951
jbg6951
Participant
July 11, 2018
Answered

Lost Data Please Help

  • July 11, 2018
  • 1 reply
  • 711 views

Hello Fellow Forum Members,

I am devastated at this time due to losing 2hrs of transcription while on the 'Comment' page of Adobe Reader.  Just as I was about to save my 'Victim Impact Statement', the app stated it was no longer responding and then my painful/emotional account was gone.

This was an account when my best friend was murdered in my house and as the only witness I needed to write the impact it has had on me which has been 'Traumatic'.  Each day I live that evening Nov 14/2015 at 6:30PM.  My younger brother committed this act and while I was trying to bring my best mate to life my own life was threatened.  Please can someone HELP ME.  I am not that computer literate and do not understand Cold Fusion etc etc.

I pray for an angel out there to guide me.

Sincerely

jbg6951

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Jbg,

    I understand your frustration, and we regret the inconvenience caused to you. If Adobe Reader has created a backup copy which it will do if the option under Edit - Preferences - Documents - Automatically save documents changes is enabled. If it is, then the temp files should be under the AutoSave folder of Adobe Reader.

    Navigate to C:\Users\<username>\AppData\Roaming\Adobe\Acrobat\DC\AutoSave and check for the PDF file.

    Also, check for your document on the cloud storage if you have saved it, log in to https://cloud.acrobat.com/recent  and look for the file and see if you have the comments.

    If you don't have the comments, then sadly there is no option to recover the lost comments.

    Hope this helps, and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    July 11, 2018

    Hello Jbg,

    I understand your frustration, and we regret the inconvenience caused to you. If Adobe Reader has created a backup copy which it will do if the option under Edit - Preferences - Documents - Automatically save documents changes is enabled. If it is, then the temp files should be under the AutoSave folder of Adobe Reader.

    Navigate to C:\Users\<username>\AppData\Roaming\Adobe\Acrobat\DC\AutoSave and check for the PDF file.

    Also, check for your document on the cloud storage if you have saved it, log in to https://cloud.acrobat.com/recent  and look for the file and see if you have the comments.

    If you don't have the comments, then sadly there is no option to recover the lost comments.

    Hope this helps, and share your observation.

    Thanks,

    Anand Sri.

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