Skip to main content
Participant
November 25, 2021
Question

Low quality when opening 3D File

  • November 25, 2021
  • 1 reply
  • 358 views

Hello all,

 

I've got a problem in Acrobat when I open a 3D file, the quility of the files in sudenly much lower. This morning it seems that I had a update or something, because all my setting where gone and back to the standard settings. Before that i didn't had any problems or what so ever. 

I tried "Enable Protected Mode at Startup" but also that isn't working. Also tried to reinstall Acrobat, but the problem seems to stay the same. 

 

Here is an example, maybe not the best, but the only one i've got, the first one is before the update and the second photo is after the update. As you can see the lines are much more pixeled now than before. 

 

PC:

Windows 11

NVIDIA GeForce GTX 1060

Intel Core i7-8750H CPU

 

If someone knows what to do or what i'm doing wrong, please let me know!

Thank,

AJ

This topic has been closed for replies.

1 reply

Ria Tagra
Inspiring
December 1, 2021

Hi @AJ21938112rme8 ,

 

Thanks for sharing the pdf file with us.

 

Could you please try uninstalling Reader by click Start menu > Apps and Features > click Adobe Acrobat Reader DC > Uninstall.

Reboot the machine.

Download Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution 

Reboot the machine and try opening the file again.

 

Thanks,

Ria