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fz_lexa
Participant
October 18, 2017
Answered

Mac OS Sierra version 10.12.6 Adobe Acrobat Reader DC not opening any PDF

  • October 18, 2017
  • 8 replies
  • 19826 views

Hello,

I have Mac OS Sierra version 10.12.6 and every time I try opening a PDF with Adobe the application image will pop up on my dock but nothing appears on the screen. I have already tried uninstalling and reinstalling as well as restarting my laptop but still it does not work. I've tried multiple PDFs but none will open. Anyone know how to fix this problem???

Thank you for your time!

      This topic has been closed for replies.
      Correct answer AnandSri

      Hi Fz.lexa,

      As per the description above, you are not able to open any PDF file in Adobe Reader DC, Is that correct?

      Please try to open few files with Reader, go to Window>Cascade>Tile and see if it brings up any PDF files.

      If the issue still persists, please reset the preferences of Reader DC, to reset the preferences, please refer to How to reset Preference settings in Acrobat.  Link: https://forums.adobe.com/thread/1595848

      Hope this helps, and keep us posted with the results.

      Regards,

      Anand Sri.

      8 replies

      J
      jgmldn
      Participant
      June 7, 2018

      Same problem. This worked for me. Thanks.

      AnandSri
      AnandSri
      Legend
      June 7, 2018

      Hello Jgmldn,

      Glad to hear that it worked for you, Feel free to update this discussion for any further assistance.

      Regards,

      Anand Sri.

      AnandSri
      AnandSri
      Legend
      November 27, 2017

      We apologize for the trouble, Ben. Please reboot the machine once, and then try to run the uninstaller file to remove the Acrobat. If the  issue persists, please trash all the Acrobat folder from Application and Utilities, remove the trashed folders from trash as well.

      Restart the machine again and install the Acrobat again from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

      Let us know how it goes.

      Regards,

      Anand Sri.

      AnandSri
      AnandSri
      Legend
      November 23, 2017

      If it's Acrobat Pro DC Student Edition, a  serial number based software, you can remove it as well by running the uninstaller file of Acrobat Pro DC Application.

      Run the uninstaller file and remove Acrobat Pro DC, restart the machine, then remove the Acrobat folders from

      Let us know how it goes.

      Regards,

      Anand Sri.

      B
      Ben Esler
      Participant
      November 23, 2017

      Anand,

      I am unable to complete the uninstall process. When it asks me to authorise the uninstall, I enter the password and it sends me back to the dialogue box asking me to authorise the uninstall. A circular loop! I'll try to install a new version over the top and let you know how I go.

      AnandSri
      AnandSri
      Legend
      November 23, 2017

      Ben,

      The password prompt is to enter the computer password, enter the Mac password you have and finish the installation process.

      Try to reboot the machine once and then uninstall Acrobat. After uninstallation, reboot the machine again and remove the Acrobat folders. Reboot and install it back.

      - Anand Sri.

      AnandSri
      AnandSri
      Legend
      November 14, 2017

      Hello Mike,

      Is the Reader is still crashing or you are able to use it without any issues?

      Regards,

      Anand Sri.

      B
      Ben Esler
      Participant
      November 23, 2017

      Hi AnandSri,

      I an unable to open Acrobat at all after updating to Mac OSX 10.13.1

      The error message says:  

      ----------------------

      Adobe Acrobat cannot be opened because of a problem

      Check with the developer to make sure Adobe Acrobat works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

      Click Report to see more detailed information and send a report to Apple.

      ----------------------------------

      Do you know what might be the problem?

      Thanks,

      Ben

      AnandSri
      AnandSri
      Legend
      November 23, 2017

      Hello Ben,

      We apologize for the inconvenience caused, as per the description above, you are not able to open the Reader in Mac os, Is that correct?

      Please try the following steps mentioned below:

      • If any Adobe app or Acrobat/Reader is open, close and quit it.
      • Open Activity monitor and close all the Adobe-related  process.
      • Restart the machine.
      • Try to run the uninstaller setup of Acrobat, from Application and uninstall the Acrobat.
      • Restart the machine.
      • Remove the Acrobat Reader folder from System and User library i.e. ~/Library/ApplicationSupport/ and /Library/ApplicationSupport.
      • Restart the machine again.
      • Download and install Reader from Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

      Hope this helps, and let us know how it goes.

      Regards,

      Anand Sri.

      AnandSri
      AnandSri
      Legend
      October 27, 2017

      Hello Mike,

      Sorry for the delay in response to your query and apologize for the inconvenience caused.

      If possible, please uninstall and reinstall the Reder and check. Download Reader from https://get.adobe.com/reader/enterprise/

      Let us know how it goes.

      Regards,

      Anand Sri.

        M
        mzloretta
        Participant
        November 5, 2017

        Thank you, Anandi Sri.  This worked.  First time ever Adobe reader failed.  Odd.

        AnandSri
        AnandSri
        Legend
        October 19, 2017

        That's so awesome to hear. Give us a shout if you need any assistance with Acrobat.

        Regards,

        Anand Sri.

        M
        michaela37892918
        Participant
        October 24, 2017

        Hey Anand

        This was completely unhelpful advice. I am not using windows. The subject line was MAC SIERRA! I am looking for the update for 10.12.6, you only have updates to 10.12.

        Thanks Mike

        F
        fz_lexaAuthor
        Participant
        October 19, 2017

        Went to Window then clicked on Cascade and my PDFs all popped up! Thank you soo much!!

        AnandSri
        AnandSriCorrect answer
        Legend
        October 19, 2017

        Hi Fz.lexa,

        As per the description above, you are not able to open any PDF file in Adobe Reader DC, Is that correct?

        Please try to open few files with Reader, go to Window>Cascade>Tile and see if it brings up any PDF files.

        If the issue still persists, please reset the preferences of Reader DC, to reset the preferences, please refer to How to reset Preference settings in Acrobat.  Link: https://forums.adobe.com/thread/1595848

        Hope this helps, and keep us posted with the results.

        Regards,

        Anand Sri.

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