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October 12, 2020
Question

macOS 10.15.7: The document could not be printed, There were no pages selected to print

  • October 12, 2020
  • 0 replies
  • 564 views

Good morning,

 

We are facing some difficulties printing some files through Adobe Acrobat (2020.012.2008). This problem has been intermittent for the past few months.

 

I have followed up on some previous posts and have:

* Reinstalled Adobe Acrobat

* Made sure Adobe Acrobat is up-to date through Adobe Creative Cloud

* There was some notes from engineers mentioning that this issue should not be an issue on newer releases of Adobe Acrobat.

 

iMac Machine

Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
4 core
8 GB
75BB1C6F-9584-5130-A987-2A88F36A044F
iMac18,3

 

Brother HL-L8360CDW Printer & Driver

Printer Driver
This download includes the CUPS Driver, BR-Script Driver, PC-FAX Driver, and Brother Status Monitor.
*Not all features are available for all products.
27/09/2019
(1.5.0)
25.91
MB

 

I have attached screenshots relating to this issue. The files are not corrupt as I can print them from another machine using Adobe Acrobat and printing through preview on the effected client works as expected.

 

Kind regards,

Jack

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