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mortezart
mortezart
Participant
October 6, 2021
Question

macOSCatalina, digital signature "Sign icon unresponsive."

  • October 6, 2021
  • 1 reply
  • 485 views

Recently, on multiple Mac, with macOS 10.15.7 Catalina:

in Adobe Reader DC Pro 2021, once a digital signature is signed, the  blue Sign icon is unresponsive.

The following changes has been made to no avail.

The Default Signing Format changed from PKCS#7-Detached to CAdES-Equivalent and Enabled CryptoTokenKit framework support.

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    1 reply

    Ria Tagra
    Ria Tagra
    Inspiring
    December 1, 2021

    Hi @mortezart 

     

    Hope you are doing well.


    Thank you for reaching out to us. Could you please confirm if you are still facing the issue?
    Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (Mac) installed. Go to Help > Check for updates.

    Also try to logout of the application, reboot the computer once and relogin with the same Adobe ID and see if that works for you.

    We will be waiting for your response. Once we've got that information from you, we can take a closer look.

     

    Regards
    Ria

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