Make secondary email address for Adobe account the primary one

Question

I want to make my surrent secondary address the primary one. 
 
When I try to modify the primary address field to the use the address that's the secondary one, there's an error 'Email already used' - I'm guessing that's because it's set as the secondary adddress.   Deleting the secondarry address it doesn't fix the problem.
 
Hoew should I make the change?  I'm going to lose access to the primary address in a couple of weeks so change tis is critical to my continuing to access the account. 
 
Thanks

Meenakshi Negi · Answer

Hi rodricb86127082,

Thank you for reaching out.

Please try the steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/fix-error-adobe-id-email-change.html.

You may also try changing the secondary email with an alternate email first and then changing the primary email address.

If you still experience the issue, then please contact our support team so they can make changes for you. You may contact them via the number provided for your region on the following help page: https://helpx.adobe.com/contact/phone.html.

Hope the information helps.

Thanks,

Meenakshi

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