may not open document/

Hi lizc,

We sincerely apologize for the delay in response to your query. Are you getting any specific error message while opening a PDF through Adobe Reader?

If you are still looking for the resolution, then you may try the following troubleshooting steps-

1- Please check if you have got the latest version of Reader installed or not. Open Reader>Help>Check for update.

2- Try opening the file which is saved locally on your computer.

3- If your Reader because unresponsive, use cleaner tool and remove application completely: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it: Adobe - Adobe Acrobat Reader DC Distribution

Let us know if it still doesn't work

Thanks,

Akanchha

what is your answer?

can you help.