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davidb90188728
Participant
May 24, 2018
Answered

Message upon boot up

  • May 24, 2018
  • 1 reply
  • 569 views

after I boot up my computer acrobat opens by itself (I did not open the app) and has a message that reads ''adobe reader could not open gnonejgag.dzfjuj' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded."

I have no such file or email on my computer and would appreciate an answer on how to remove this message. Also acrobat reader dc should not open by itself. It is not supposed to open on start up.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Davidb,

    Try disabling Reader from startup items list of your windows and check if that resolves the issue. You may refer to the steps given in this link for the same: Disable startup items, services | Windows

    Let us know if you need any help.

    Shivam

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    May 24, 2018

    Hi Davidb,

    Try disabling Reader from startup items list of your windows and check if that resolves the issue. You may refer to the steps given in this link for the same: Disable startup items, services | Windows

    Let us know if you need any help.

    Shivam

    D
    davidb90188728Author
    Participant
    May 24, 2018

    Shivam,

    I found the problem under settings you recommended. I disabled (gwonejgag.dzfjuj'). Restarted computer and all is back to normal!

    Thank you for your response and help!!!

    David

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