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SNCMAN
Participant
October 5, 2018
Answered

Microsoft Outlook 2013 & 2016 not working after 19.008.20071 update

  • October 5, 2018
  • 1 reply
  • 727 views

Our organization is practically dead in the water because of this automatic update. Every time a user tries to click the "New Email" button in Outlook, the client automatically freezes and has to be closed with Task Manager. Far too many users are reporting the same problem for it to be a fluke, and the *only* commonality between affected machines is this automatic update that installed yesterday - no other updates were installed within the same timeframe. Repairing Outlook does not fix it, nor does uninstalling Acrobat Reader DC. We can't uninstall the update from within "Installed Updates," because there is no option to do so. We even rebooted our Exchange server, but still nothing.

Fix is needed ASAP.

This topic has been closed for replies.
Correct answer AnandSri

Hello SNCMAN,

We're sorry for the trouble you had with Adobe Reader and sending email option, We have just released the update/patch of Adobe Acrobat and Reader official update (19.008.20074) containing the fix.

You can manually trigger the updates from to Help > Check for Updates. Or manually install the updates from 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products   Reboot the machine after updating Adobe Reader.

For detailed information about the release, you can refer to Adobe article DC Release Notes — Release Notes for Acrobat DC Products 

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

1 reply

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
October 8, 2018

Hello SNCMAN,

We're sorry for the trouble you had with Adobe Reader and sending email option, We have just released the update/patch of Adobe Acrobat and Reader official update (19.008.20074) containing the fix.

You can manually trigger the updates from to Help > Check for Updates. Or manually install the updates from 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products   Reboot the machine after updating Adobe Reader.

For detailed information about the release, you can refer to Adobe article DC Release Notes — Release Notes for Acrobat DC Products 

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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