Mid November Reader DC not opening PDF's

Question

HiAround mid-november we started getting reports from multiple clients about Reader DC on Windows 10 Pro not opening documents anymoreAttachments are often opened from Outlook and an instance of AcroRd32.exe is started each time but nothing appears.To fix the problem you need to taskkill /im acrord32.exe /f all instancesHowever the offending PDF's that cause this state seem to work perfectly fine in other viewers (chrome, edge, iOS etc) are seem to be being generated by a common PDF engine as many clients are receiving them.Can the adobe team contact me so I can send an offending PDF to try and get an analysis on why this is happening?Regards,Andrew

AshuMittal9644438 · Accepted Answer

Hi all,Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update Please try it out and let us know your feedback.Thanks for your patience and support!-ashu

AshuMittal9644438 · Answer

Hi Andrew,We are aware of this issue and working on releasing a hotfix patch soon. Will confirm once publicly available.Regards,-ashu

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