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M
maren_2125
Participant
May 23, 2025
Question

Missing AI Assistant

  • May 23, 2025
  • 1 reply
  • 278 views

Hello everybody, since this morning, the AI assistant has not been displayed in my Reader. The summary feature is also missing. I have a paid version of the reader and everything has worked perfectly until today. What can I do? Am I doing something wrong?

Thx and regards, Maren

1 reply

S
Adobe Employee
shaktikeshri
Adobe Employee
May 23, 2025

Hi Maren,

 

Please share below details:

  • Did you switched to old Acrobat using Menu -> Disable New Acrobat?
  • Are you not able to view AI Assistant and Summary features itself or are those visible but not working?
  • Have you changed signed in ID or changed devices or signed out from your Reader?
  • Paid version means did you have Acrobat Professional or have purchased AI Assistant subscription for Adobe Reader? 
  • Are you travelling and moved to some new region?
  • Also, please share diagnostic logs for further investigation using below steps:
    1. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
    2. Select Start Diagnostics.
    3. Now Open Acrobat, execute your file and see the issue.
    4. Select Stop Monitoring, and share the log ID with us.

Thanks,

Shakti K

 

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