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dano1954
dano1954
Participant
October 10, 2018
Answered

Moving text boxes . . .

  • October 10, 2018
  • 1 reply
  • 15141 views

Since the recent update to Adobe Reader (Sept/Oct 2018), while in "Fill and Sign" mode, I've been unable to move the text boxes around in my "Simple Business Invoice Template". The emblem for moving the text box is there (the criss-cross arrows), but I am unable to move the text box.

Thank you in advance for any help in this matter.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi Dan!

    Reset the Adobe Reader's preferences once and reboot the machine, to reset the preferences, refer to the help article How to reset Acrobat Preference settings to default. See, if this brings any difference.

    If the issue persists, navigate to Adobe Reader's Preference from Edit menu>Preferences>Security(Enhanced)>and uncheck these two options 'Enable Protected Mode at Startup' and 'Enable Enhanced Security'>Click OK. Close Adobe Reader and launch it back and check.

    If you still experience any issue, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Once Adobe Reader is installed, download the latest patch of Adobe Reader 19.008.20080 from help>check for updates.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 10, 2018

    Hello Dano,

    We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Is it a Mac or Windows machine and what is the version?

    Is it possible to post a screenshot of the text box which you are not able to move as I tried replicating the same issue at my end on Mac and Windows and I am able to move the Textbox. See the screenshot

    To post a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Have you check with other PDF or is it specific to one PDF?

    Make sure that you have the latest version of Adobe Reader 19.008.20074 installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    dano1954
    dano1954Author
    Participant
    October 23, 2018

    Hello Anand Sri,

    The "Text Box" that I was referring to with what you show in "

    https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10670816-1593268/900-172/pastedImage_2.png

    <https://forums.adobe.com/servlet/JiveServlet/showImage/2-10670816-1593268/pastedImage_2.png>"

    where it says "Type Text Here". If I place my cursor on the outer edges of

    that box I get the "crossed arrows" indicating "move", but I am unable to

    "move" which I was able to do prior to the update of late.

    This is "Adobe Acrobat Reader DC Continuous Release | Version

    2019.008.20080 and I am running Windows 10. I have checked with some of my

    other PDF's (Inspection Reports, Time Sheets and Invoices that I have to

    fill out for my employer and for our self-employment) and the result is the

    same.

    Is there a way that I can revert back to the version that I had prior to

    this latest update?

    Thank you

    Dan

    [Moderator Note: Personal information removed. Please disable or delete email signatures when replying to the forum via email.]

      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      October 23, 2018

      Hi Dan!

      Reset the Adobe Reader's preferences once and reboot the machine, to reset the preferences, refer to the help article How to reset Acrobat Preference settings to default. See, if this brings any difference.

      If the issue persists, navigate to Adobe Reader's Preference from Edit menu>Preferences>Security(Enhanced)>and uncheck these two options 'Enable Protected Mode at Startup' and 'Enable Enhanced Security'>Click OK. Close Adobe Reader and launch it back and check.

      If you still experience any issue, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

      Once Adobe Reader is installed, download the latest patch of Adobe Reader 19.008.20080 from help>check for updates.

      Let us know how it goes and share your observation.

      Thanks,

      Anand Sri.

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