Participant

Question

MS Office all prints fine, but Acrobat 'Offline' .. why?

Forum|Forum|4 years ago
November 15, 2021
2 replies
1908 views

Hello my Brother 2270DW prints perfectly from MS Office but keeps reverting to "offline' when printing same PDF from Acrobat, which I use to prepare 'booklets' (MS Word cannot do that).

I am using a 2021 MacBook M1 on Mac OS 12.0.1, and Acrobat Reader v 2021.007

It was all working fine a few weeks ago, I am wondering whether recent Mac OS updates have in some way conflicted with Acrobat.

Has anyone else experienced similar?

This topic has been closed for replies.

J

Janice38201639kz22

Participant

I'm haveing this issue. Did you ever figure it out?

Ria Tagra

Inspiring

Hi @Alex5FEE

We are sorry for the inconvinience caused. To give a closure look into this issue, please help us with few more details:

1. Exact built/version (32 or 64 bit) of your Adobe Reader?

2. Are you facing issue in printing all the files/pictures or just one file/picture?

Please try printing the PDF as Image and see if this brings any difference Print PDF as image | Adobe Acrobat, Reader

Reset the Adobe Reader's preferences once and reboot the machine, to reset the Preferences, refer to the steps from the article How to reset Acrobat Preference settings to default.

Navigate to Edit>Preferences>Security(Enhanced)>Disable Enable protected mode at startup>Click OK. Close Adobe Reader and try printing the PDF again.

Make sure that you have the latest version of Printer driver/firmware installed.

You may also refer to Adobe article Troubleshoot PDF printing in Acrobat and Reader

If the issue still persists, please create a test user profile with full admin rights and try printing.

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

A

Alex5FEEAuthor

Participant

Ria

thanks, taking your points one by one:-

Acrobat Reader v 2021.007.20099
As I explained before, MS Word prints fine, Acrobat displays 'OFFLINE' when I select PRINT, for all files that I tried which were created in MS Word and converted to PDF - that process worked fine up until recently
I tried printing as IMAGE, same result "OFFLINE", doesn't get any further than that
Preferences appears under acrobat reader on the Mac platform, when I select SECURITY (ENHANCED) i do not see the option you describe as 'Enable protected mode at startup', but I do see an option 'enable enhanced security' ... can you confirm the appropriate selection you are recomending for Acrobat Reader v 2021.007.20099 for the Mac platform please?
I have the latest Brother printer driver

Thanks and regards

A

Alex5FEEAuthor

Participant

You invited me to 'reach out' to you, and i have answered your recomendations as far as I can ... so do you have a 'next step' or are we now concluding Acrobat has issues with the latest Mac /OS platform?

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