MS Server 2016

Question

Wer kann mir helfen da ich immer wieder das Problem mit dem einsprungspunkt habe und alle Versuche selbst ohne Terminal Funktion fehlgeschlagen haben. Die Ideen klingen alle sehr gut durchdacht nur funktionieren sie nicht.

Vielleicht hatte irgendwer schon das Problem, dieses behoben und könnte mir ein paar Tipps geben.

Beste Grüße aus Graz.... Andreas

AnandSri · Answer

Hello @andreas_7686

I hope you are doing well, and thanks for reaching out.

The error you're seeing is likely related to a missing or unsupported system call such as SetThreadDescription, which Acrobat attempts to use during startup. Please ensure you have the latest version of Acrobat Reader installed on the machine: 25.001.20630, Planned update, Aug 18, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app, and try again.

Ensure your server is fully updated to the latest build of Windows Server 2016. The SetThreadDescription function is only supported in newer builds.

If the issue still continues with the latest build, please share the exact version of the Server, the Windows Event Viewer logs, and the Adobe logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,
Anand Sri | Acrobat Community Team
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