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gtrcorb
Participant
January 12, 2018
Question

Multiple paged PDF's Creating system error on printer

  • January 12, 2018
  • 2 replies
  • 958 views

I am using a HP color laserjet mpf m277 printer.  I can print 1 page and 2 page documents successfully.  Every time i go to print pdf's with 5 or more pages i get a system error page and have to reboot the printer.  I have uninstalled and reinstalled the printer.  I have also uninstalled and reinstalled adobe acrobat.  The problem continues after both reinstallments.  I have contacted HP and they say the problem is with adobe.  The printer prints fine with other programs such as microsoft word.

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    2 replies

    AnandSri
    AnandSri
    Legend
    January 29, 2018

    Hello Corbyn,

    Sorry for the delay in response to your query and apologize for the inconvenience caused. Please enable the hidden administrator account or create a Test user profile with full admin rights and try printing the multi-page PDF and see if the issue is reproducible.

    Let us know how it goes.

    Regards,

    Anand Sri.

      AnandSri
      AnandSri
      Legend
      January 18, 2018

      Hello gtrcorb

      Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, multi-page PDF is creating system error on HP printer while printing from Adobe Reader, Is that correct?

      Please check for any pending/latest updates of Adobe Reader from Help>Check for updates. Reboot the machine after the installation of updates.

      You can also repair the installation files of Adobe Reader from Help>Repair installation(only for Windows). Reboot the machine after the repair.

      Make sure that the latest driver for the printer is installed. try printing the multi-page PDF as an image and see if this brings any difference, refer to Print PDF as image | Adobe Acrobat, Reader

      You may refer to the following KB docs and try the solutions and let us know how it goes cannot print multiple pages (Print Production)

      Troubleshoot PDF printing in Acrobat and Reader

      If possible, for testing purpose create a test user account with full administrative rights and try printing the multi-page PDF in the new user account, and see if the issue is reproducible.

      To enable Root account in Mac, refer to How to enable the root user on your Mac or change your root password - Apple Support

      To create a new admin user account in Windows, refer to https://support.microsoft.com/en-in/help/555910/how-to-enable-the-built-in-administrator-account-in-windows-vista

      If the issue still persists, please share the following details:

      • Dot version of Adobe Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
      • Is it a Mac or Windows machine?
      • The version of operating system installed?
      • Is it specific to one multi-page PDF file or you are facing issue with all multi-page PDF file?
      • Is it a personal computer or an office computer?

      Please let us know your findings.

      Regards,

      Anand Sri.

      G
      gtrcorbAuthor
      Participant
      January 22, 2018

      The issue is still persisting

      If the issue still persists, please share the following details:

      •   Is it a Mac or Windows machine? Windows

      •   The version of operating system installed? Windows 7 Professional

      •   Is it specific to one multi-page PDF file or you are facing issue with all multi-page PDF file? All multi page pdf files over 5 pages.

      •   Is it a personal computer or an office computer? Office computer

      Corbyn L. Hightower

      President, Senior Financial Advisor

      Paradise Wealth Management

      [Personal info removed: Email, Phone number, address]

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