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A
AWELTD
Participant
December 8, 2017
Answered

Multiple Suspended AcroRd32.exe processes

  • December 8, 2017
  • 1 reply
  • 15194 views

Hi,

I am lodging this question as one of our staff members when opening PDF files or even Adobe Reader by itself also spawns several suspended AcroRd32.exe processes with it. This in turn consumes a lot of CPU resources and slows the machine. Once all of the processes are closed everything works as expected.

We have tried the latest version of Adobe Reader DC and the previous build.

Any advice is welcomed.

Thank you.

--- Update ---

Each process consumes 20kb of memory and there is no set amount of spawned processes.

Turning off the 'Messages' from either the GUI or the registry does not fix the issue.

This happens on Windows 10 x64, 16GB RAM running on an SSD to multiple machines.

We have tried a manual reinstall from multiple sources (Adobe website and installing via Chocolatey) also clearing Adobe RegKeys after each install.

This topic has been closed for replies.
Correct answer Adorobat

Hi AWELTD,

Sorry for the delay in response.

Are you still facing this issue? If yes, try disabling protected mode by going into Preferences > Security ( Enhanced ) > uncheck the box next to Enable protected mode at startup > click OK and try again.

Note: Disabling protected mode is for troubleshooting purpose only, enable protected mode when troubleshooting is complete.

Thanks,

Shivam

1 reply

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
January 24, 2018

Hi AWELTD,

Sorry for the delay in response.

Are you still facing this issue? If yes, try disabling protected mode by going into Preferences > Security ( Enhanced ) > uncheck the box next to Enable protected mode at startup > click OK and try again.

Note: Disabling protected mode is for troubleshooting purpose only, enable protected mode when troubleshooting is complete.

Thanks,

Shivam

    A
    AWELTDAuthor
    Participant
    February 11, 2018

    Hi Shivam,

    This has fixed the issue - Is there an update coming out that will resolve this so we can enable protected mode again?

    Thanks

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    February 13, 2018

    Hi AWELTD,

    Glad to hear that the issue has been fixed after disabling protected mode. For testing purpose, could you please try following troubleshooting steps:

    1- Re-enable protected mode by navigating to Edit > Preferences > Security (Enhanced)

    2- Relaunch Reader as an administrator: Run an Adobe program as administrator | Windows 7, Vista

    Thanks,

    Shivam

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