Multiple Users Are Experiencing a Drawing Error and TimesNewRomanPSMT is not availabe messages

I have multiple users experiencing an drawing error message when opening up a pdf that went through Docusign or from encypted file share. When running pre-flight it asks to save a new file and unfortunately I cannot do that sinced its signed PDF or shared PDF that is being worked on. 

I have uninstalled and re-installed Adobe

I cleared Adobe’s cache 

I went to into print preview and unchecked only use system fonts / checked it

I will be happy to provide more information if needed. I know this is only a quick summary. I can use all the help I can get! 

Thank you so much