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R
Rich277179763xx5
Participant
December 27, 2022
Question

My Adobe Reader no longer works on Windows 8 after I cancelled my trial to Acrobat Pro

  • December 27, 2022
  • 1 reply
  • 862 views

Hello, on around 8 Nov 2022 I decided to try pro, to see how editing works.  Didnt really care for it, so I cancelled my /trial around 14 Nov 2022.  Since then:

1. I cannot send PDFs to a ZIP file

2. I cannot open a PDF without getting the message 'trust Adobe to modify your system' and it doesn't matter whether I select allow or not allow, my PDF freezes and I have to reboot.

This all started after I cancelled my sub to Acrobat pro

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
December 31, 2022

Hey @Rich277179763xx5 

 

Sorry to hear about the trouble caused.

If your trial has been suspended, you better remove Acrobat Pro from your system to continue using Acrobat Reader without interruption.

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://helpx.adobe.com/reader/get-started.html

 

Thanks,

Akanchha 

R
Rich277179763xx5Author
Participant
January 1, 2023

Hello Akanchha,

Thanks a lot for your feedback, its appreciated.  I have followed these two steps, successfully, but now I am faced with the same two issues I faced after I cancelled my Adobe Acrobat Pro trial mid November.  Those two issues are:

1. When I try to zip two Adobe PDFs together, I get it labelled as a PDF instead of a Zip file which is the way it worked prior to my Trial subscription installation.  I can probably get around this by using 7 Zip but I haven't tried this yet.  There is also an entry in Adobe community that speaks to this problem, but I haven't looked at it yet.

2. This is my most difficult issue. 

a. If I try to view a PDF that somebody has sent me in email, viewing it from the email in which it was sent is not a problem.

b. But when I save the Adobe PDF to my Documents folder, and later try to view it from that folder, I get the Adobe box that asks 'Trust Adobe Yes or No'.  No matter what I answer, I get a small dialog box that says 'something went wrong', and I cannot view it.  Additionally, if I scan any of documents on my scanner, the Adobe PDF that is produced is not viewable giving the same error.  This is the most serious for me, because I frequently get German text documents.  Before I installed the trial Adobe Pro, I would scan the German text document, which created the Adobe Pdf format, then open them and copy the text from the PDF to google translate,on my laptop to translate them in German. But  now I cannot get past this Adobe Text box issue mentioned previously.  Attached is an example of a Adoble PDF that was created as a result of my scan of a German text document this morning.

R
Rich277179763xx5Author
Participant
January 1, 2023

So the update..........the above item 2 seems to ave been caused by a PDF that was not opened properly, that I thought was closed when I clicked on the Adobe icon on my taskbar, but it wasn't closed properly until I went into Task Manager and shut down the Adobe process. I will need to research this further to see where I get a consistent freeze.

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