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Participant
October 22, 2021
Question

My app wont shut down hence I cannot restart or shutdown my laptop

  • October 22, 2021
  • 1 reply
  • 274 views

The adobe reader app wont shut down or let me delete ot off my app or force quit on my laptop , not allowing me to reset my laptop 

 

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1 reply

Harsh Vardhan Pareek
Participating Frequently
November 10, 2021

Hi,

 

Hope you are doing well.

As per the issue description, the application is not closing. Would you mind sharing a few details to understand the issue better?

1. Is it showing any error message?

2. Did you try closing it from the Activity monitor?

3. Application version?

4. Mac version? 

 

Check if the application is updated to the latest version, if not, update the application and then check if the issue persists.

 

Let us know if that helps.

 

Thanks,

Harsh