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JR2019-4QSqQL
JR2019-4QSqQL
Participant
December 11, 2018
Answered

My emailed PDFs show blank pages on receiving side.

  • December 11, 2018
  • 3 replies
  • 36968 views

Hello,

I use Google Chrome and the latest Acrobat DC reader on a two year old laptop. There has never been any kind of issues sending, receiving, printing or opening a PDF until recently. I either download or scan documents into a pdf file then attached at the bottom of my emails inside Gmail. I've done this for years with no issues. I can view, open and print with no problems on my end. 

I have multiple recipients tell me they only get blank pages on their end. I've tried removing and reloading the software, checked for updates, unchecked security boxes inside the software as well as contacted Adobe customer care who remotely connected to my computer, they found everything seemed normal but couldn't explain. 

Lastly, when a recipient sends my email back with the same PDF, I also only get blank pages of the document. Any help here would be greatly appreciated.

Thank you.

      Correct answer JR2019-4QSqQL

      Thank you graffiti for your input.

      After more investigation by my IT team, it was discovered that one of the three networked scanners used was either not fully compatible with Windows 10 or not compatible with newer usb ports. The scanner in question was a Visioneer Strobe 500. The challenge was that the scanner performed normally when used and any document scanned formatted properly into a pdf inside the computer. The document could be saved, opened, viewed and printed inside multiple browsers including, Explorer, Chrome and Acrobat. It was only after a document was emailed did pages show up blank on the receiving end. I hope this post can help people with similar issues in the future.

      Thanks again.  

      3 replies

      P
      Pink36535914205vfr4
      Participant
      March 7, 2024

      I am having the same problem. It started in November 2023. When I upload a PDF file and attach it to an email the receiver of the email is saying that my attachment is blank. Why is this happening and is there a fix solution? This is causing me major issues in getting business done.

        A
        Antelope Freeway
        Inspiring
        January 12, 2024

        I'm using full version Adobe CC on a Win 10 system. I create documents with a few pages in InDesign. The text is done in InDesign, images are created in Photoshop and Illustrator. I export the docs as PDFs and they look beautiful. When I email them to clients various images will not appear or a page may be blank completely. The same thing happens when I email them to myself. If I zip the file then email it, then the unzipped file is OK. This is not a solution as sometimes PDFs are uploaded and zipped files are not accepted. This is hurting my livelyhood.

          ~graffiti
          ~graffiti
          Legend
          December 11, 2018

          If you have content in the PDF when opened in Adobe Acrobat Reader before you attach it to your gmail but you don't afterward, it likely isn't Reader. Chrome uses its own pdf viewer and not the Adobe Reader plugin. I'm not sure if it can remove content from the pdf file but I won't say that it can't. That would be something to bring up in a Chrome forum.

          JR2019-4QSqQL
          JR2019-4QSqQLAuthorCorrect answer
          Participant
          December 12, 2018

          Thank you graffiti for your input.

          After more investigation by my IT team, it was discovered that one of the three networked scanners used was either not fully compatible with Windows 10 or not compatible with newer usb ports. The scanner in question was a Visioneer Strobe 500. The challenge was that the scanner performed normally when used and any document scanned formatted properly into a pdf inside the computer. The document could be saved, opened, viewed and printed inside multiple browsers including, Explorer, Chrome and Acrobat. It was only after a document was emailed did pages show up blank on the receiving end. I hope this post can help people with similar issues in the future.

          Thanks again.  

          T
          Community Manager
          Tariq AhmadCommunity Manager
          Community Manager
          February 11, 2019

          Thank you very much for sharing your findings, JR2019  

          I am sure this would help others to look at different possible causes for their issue and may help others to fix their issues.

          I appreciate it.

          -Tariq

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