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Participating Frequently
July 4, 2024
Question

My PDFs are locked

  • July 4, 2024
  • 1 reply
  • 3615 views

I have a Mac laptop and have been creating and using PDFs for many years. I normally use Preview to open and read PDFs without any problems. All of a sudden my PDFs are locked and require a password to open. I have tried every password I've ever used on my computer but none of them work. I would like to emphasize that these are MY files, not someone else's, so no one else locked them. I downloaded Adobe Acrobat Reader but it won't open the files either. It's very frustrating.

Thanks!

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1 reply

try67
Community Expert
Community Expert
July 5, 2024

Considering that Acrobat Reader can't lock files, it's most likely an external issue. Might be a virus that locked them, or some network utility or something like that. What exactly does it say when you try to open them?

LysonicAuthor
Participating Frequently
July 5, 2024

I agree; it’s very mysterious. It’s not really a Mac sort of thing in my experience.

In Preview it says “This document is password protected. Please enter the password below.”

When I try opening it in Adobe Acrobat it says “NR73 is locked. Please enter a Document Open Password”

Thanks,

Alan
[Private info removed]

 

try67
Community Expert
Community Expert
July 5, 2024

Can you share a sample file with us?

 

PS. You should not post your contact details here. I've removed them for your previous post.