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Ankita5EA4
Participant
November 17, 2020
Question

my pdfs crash within 2 seconds.

  • November 17, 2020
  • 1 reply
  • 320 views

I have tried eula method, reinstallation, preferences method, hosts method. nothing has worked for me. What could be done?

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 18, 2020

    Hi Ankita

     

    Hope you are doing well and sorry for the trouble. As described the PDF is crashing with in 2 seconds.

     

    Is this a behavior with a particular PDF or with all the PDFs? Please try to open a different PDF file and check.

     

    If the PDF is stored on a shared network/drive, please try to download the PDF to your computer locally and then try to open it and check.

     

    What is the version of the Acrobat Reader you are using? To check the version go  to Help > About Acrobat and make sure you have the latest version 20.13.20064 installed.

     

    Please try to repair the installation (Windows Only) from help menu and reboot the computer once and check.

     

    I fit still doesn't work, Please turn off the protected mode for testing (Windows Only).  Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer.

    Note: Please turn on the security after testing to avoid security risks.

     

    You may also look at the help pages listed below:

     

    For Windows: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

    For Mac: https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

     

    Regards

    Amal

     

     

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