Network printer/Printing Issues for PDF documents in Adobe Pro and Adobe Reader

Question

I navigate to an outlook email and open the PDF attachment sent. By default the document opens to Adobe. When in Adobe I select the highlighted printer button on the top right hand corner to print. The print preview window will open. On the print preview window when I select print on the bottom right hand corner the select a printer dropdown menu opens even though a default printer is set. Even if a printer is selected if I navigate to the print button on the bottom left hand corner the printer dropdown menu continues to expand once again. Each time the print button is selected it will expand the printer dropdown menu and not print the document. We have used numerous network printers and print to PDF and we get the same behavior. This is happening in integrated programs as well when trying to print a PDF. The only way to currently print a PDF is to save the PDF locally to desktop, downloads, etc. following the same steps navigating to the printer button and selecting print on the print preview window in Adobe.

We have tried repairing Adobe in control panel and uninstalling and reinstalling Adobe. We have reached out to Adobe support as well they mentioned they do not assist when there is network printers involed. They referred me to Adobe Community. We are on the latest version of Adobe.

Saving locally is not the most effcient way to print PDFs. Even with the work around sometimes it begins giving us the same issue we have described above when saving the PDF locally to desktop, downloads, etc. If we switch our PDF default to open to a web browser we have no printing issues. The issue is only when trying to print an unsaved document with the Adobe application.

creative explorer · Answer

@Karen25603946y983 not sure if this was resolved or not. My workplace had a recent issue on one of my colleagues computers. And it was that they didn't have permission. Try running Adobe Acrobat as an administrator to see if it resolves any permission-related issues when accessing network printers for unsaved files. Also check with the IT team if your organization has any group policies or security settings that might be interfering with Adobe's ability to initiate printing directly from an opened attachment over the network.

While it's not ideal, temporarily reverting to a slightly older, but still recent, version of Adobe Acrobat might help determine if the issue was introduced in the very latest update.

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