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nickanimus
Participant
February 18, 2020
Question

New Adobe Reader DC crashing when I share a pdf via email

  • February 18, 2020
  • 1 reply
  • 693 views

Hello everyone,

 

I've recently installed Acrobat Reader DC 2020.006.20034 on a couple Windows 1903 builds and everytime I click share through email on the laptops, the application closes down and then opens up the email with the attachement as expected. I was wondering if this is a new feauture or possibly a bug. Any thoughts would be really appreciated.

 

Thank you.

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 19, 2020

Hi Nikos,

 

Thank you for reaching out.

 

As you have mentioned, the application crashes when you use the option to share the document through email.

Please confirm if the application closes completely or it just open the email application with PDF attached. Do you get any error messages?

What happens when you send the email? Does the Reader DC windows appears or you relaunch the application?

It would be helpful if you can share the video of the issue occuring at your end.

 

We will be waiting for your response.

 

Regards,

Meenakshi

 

 

N
nickanimusAuthor
Participant
February 19, 2020

Hello Meenakshi,

 

When I click share I select the default mail client and then I click send. Reader waits 1-2 seconds then closes down completely with no error messages and the email comes up ready to be sent. I've sent the email but Reader didn't start at all. I've tried that on most the computers we have and I tried to reinstall the application with no luck. Unfortunately I'm not able to provide a video of this, I apologize.

 

Thank you for your time.

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