New computer - can't authorize using Adobe ID

Forum|Forum|8 years ago
November 20, 2017
3 replies
1969 views

I recently replaced my computer and can no longer download my eBooks to my Nook glowlight via Adobe Reader.

I've downloaded the most recent version of Adobe and changed my password.

Other discussions state to resolve this issue, all we have to do is authorize our computer by logging in... However, when attempting to log in to Adobe Digital Editions, I get the following error message:

"You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."

HOW are we supposed to do this?!?

C

Camila x3449083863rt

Participating Frequently

Hi, Hope this will resolve your problem:

Open the Adobe Digital Editions. After this, deauthorize the Adobe Digital Editions. then choose Help > Authorize Adobe Digital Editions.

R

Raquel35708789uvbt

Participant

Hi, I know this is a very late reply, but I've just started using Digital Editions and had the same problem. But I was able to fix it! I thought I had to remove authorization from my tablet to get authorization to work on my computer, but that didn't work.

What I actually had to do was select "Erase Authorization" for my computer (the device that was giving me the error). Even though I had re-downloaded Digital Editions on my computer, it must have retained an anonymous attempt at authorization (which was a whole other issue--I had to create a new account in order to get an Adobe ID since my current one didn't have one) and the error message should have told me that the current device could not have multiple authorizations. That shows how frustrating it can be when the error message is inaccurate and misleading..You should be able to read your ebook on multiple devices. It's what it says right above the error message.