New Instalation - Error 100700 when trying to update

Forum|Forum|8 months ago
July 19, 2025
1 reply
982 views

I have a complete new instalation of Acrobat Reader

When I click on the Help -> Check for Updates menu item I get the following error:

Update Failed

Updates have been disabled by your system policy.

Error 100700

As I had a previous installation this was not happening at all.

Further I cannot change the theme to Dark Grey, or better it does not stick - after restart its reverted.

A

anmatrAuthor

Known Participant

Forgot to mention: its on Windows 10 Pro, Verson 22H2

There is no system policy in place to prevent updates at least I have never done that. Other applications update fine.

L

LeoUpdaterX

Participating Frequently

Updater checks multiple registries (EULA acceptance, LUA, bUpdater), and if any of them do not pass, error 100700 is displayed.

To find out which one failed, please follow the steps below.

Enable verbose logging for Updater, check for updates and provide (upload the file somewhere and send me private message with a link) AdobeARM.log file from User Temp folder?

To enable logging-

Set iLogLevel REG_DWORD value to 1 in the registry below

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS

A

anmatrAuthor

Known Participant

Hello,

thank you for picking this up.

I've located the log file and applied the registry change but could not see any change in the log level in that file.

Here is what I get when trying the update:

[2025-07-20 12:50:26:0857] Adobe ARM 1.824.460.1110 logging started.
[2025-07-20 12:50:26:0857] Command Line: /PRODUCT:Acrobat /VERSION:25.0 /MODE:1
[2025-07-20 12:50:26:0894] ProductCode: {AC76BA86-1033-1033-7760-BC15014EA700}
[2025-07-20 12:50:26:0894] ProductName: Adobe Acrobat (64-bit)
[2025-07-20 12:50:26:0894] ProductVersion: 25.001.20577
[2025-07-20 12:50:26:0894] ProductUACPatching: enabled
[2025-07-20 12:50:27:0049] EULA not yet accepted
[2025-07-20 12:50:27:0049] ** Setting Error Condition: 100700
[2025-07-20 12:50:30:0039] User exited
[2025-07-20 12:50:30:0317] ARM returns ERROR_SUCCESS
[2025-07-20 12:50:30:0317] Adobe ARM 1.824.460.1110 logging finished.

If I read that correct it is the EULA not accepted. How to get that working?

Thanks

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded