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K
kmulrennan
Participant
July 31, 2020
Question

No access to Document Cloud for iOS Reader app with Creative Cloud All Apps licence.

  • July 31, 2020
  • 2 replies
  • 564 views

Hi,

 

I have an enterprise licence for Creative Cloud All Apps. I am trying to log in to Adobe Reader and Adobe Scan on my iPad and get the error message that my Adobe ID does not have access to the Document Cloud. I am able to install and use all other Creative Cloud apps except for Reader and Scan.  Appreciate any assistance. 

 

Thanks,

Konrad

This topic has been closed for replies.

2 replies

T
Tiny Tommy
Participant
August 1, 2020

I have the same problem. I can sign in acrobat on my computer but it was failed on my iPhone and iPad.

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 31, 2020

Can you sign in at the Document Cloud in a browser?

K
kmulrennan Author
Participant
July 31, 2020

Hi Bernd,

 

No, I cannot sign in to Document Cloud via a browser.

 

Thanks,

Konrad

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 31, 2020

May be that the Document Cloud is not part of your license.

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