No SIGN IN option on Toolbar Adobe Reader DC

Forum|Forum|6 years ago
September 26, 2019
3 replies
1111 views

Ok,

I have one user within our business who is unable to "Sign In" to their Adobe account to allow them to convert a Excel (XLSX) doxument to a PDF.

On the toolbar at the top the Sign In option is missing?

I have uninstalled Adobe Reader DC and carried out a fresh install - No Change

Ran the Adobe Cleaner Tool and Reinstalled - No Change

I have also Reinstalled as a FRESH user to ensure no profile issues - No Change

I have tested on a fresh machine and all is as it should be..

C somebody advise before I consider doing a fresh install of Windows 😕😕

This topic has been closed for replies.

I

IanBDeeSetAuthor

Participant

No option at all for profile.

Can also advise that we have no restrictions in place via the IT Dept - this has only occured since the PC was rebuilt and profile copied over.

AkanchhaS8194121

Legend

Hi there!

If "Sign In" option is missing, then what exactly the user could see at the upper right hand side of the Adobe Reader?

Is there anything icon (Profile) similar to the screenshot shared below-

If not, then what type of installation it was? Is it for an individual or customization done be IT Admin? For second one, there is high possibility its controlled by IT Team and personal login have been disabled.

Thanks,

Akanchha

G

gkaiseril

Inspiring

Is there a button for "Profile" in place of the sign in option?

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