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ad83139701
Participant
February 23, 2018
Question

not able to email pdf

  • February 23, 2018
  • 1 reply
  • 393 views

I am trying to send a pdf with email with acrobat reader dc but that isnt working. My standard email client is outlook 2016. When pushing the email button an error occurs. "An error occurred sending an email". What can I do? I have the latest acrobat version.

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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    April 20, 2018

    Hi Ad,

    Sorry for the delay in response.

    Are you still experiencing issue?

    If you still get the error when trying to send the PDF as an attachment, please check if MS Outlook is selected as the default email account in the application.

    Launch the application and go to Edit > Preferences > Email Accounts.

    Select MS Outlook from the list and click on Make Default tab.

    Click "OK" at the bottom of the Preferences window and relaunch the application.

    If that does not help, try to repair the application.

    Launch the application and go to Help > Repair Installation.

    Also, try to repair the MS Outlook and check if that makes any difference.

    Once both the application repaired, reboot the machine.

    Make sure that both the application are updated to the latest patch available.

    For Adobe Reader DC, you may refer this link Release Notes | Adobe Acrobat, Reader to get information on updates.

    Let us know if you still experience the issue.

    Regards,

    Meenakshi

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