not enough data for a picture

Question

hello,after installing the last update of Acrobat Reader (Ver 2018.011.20036) we will get this error information: "not enough data for a picture".To solve this error is very important for our customer, because he has to create invoices with a attached pdf document . But this didn´t work because of the error. The size of the file is 228 KB and greater dokuments can open without error.The error can simulate on all workstations of the customer and on the workstations in my office.The customer chatted with the hotline but he didn´t helps him.It must have something to do with the new version !Can someone helps us?

Adorobat · Accepted Answer

Hi Michaelv,Could you please try installing the latest patch for Acrobat Reader and let us know if that resolves the issue. Launch Reader > click Help > select check for updates. You may refer to the following link for more info about this release: 18.011.20038 Optional update, February 23, 2018 — Release Notes for Acrobat DC ProductsThanks,Shivam

Adorobat · Answer

Hi Michaelv,We are aware of the issue and working to resolve it. Thank You for your patience. -Shivam

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