not responding

Forum|Forum|6 years ago
November 1, 2019
2 replies
614 views

Adobe Acrobat Pro DC "not responding" and freezing at start up every time.

Crash or freeze

This topic has been closed for replies.

Amal.

Community Manager

Hi There,

We are sorry for the trouble. As described the application is not responding and freezing, correct?

Would you mind sharing some more information for a better understanding:

Is the application freezing randomly or at a particular instance?
What is the version for the Adobe Acrobat DC installed? To check the version of the application please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
What is the version of the OS?
Make sure you have the latest version of the Adobe Acrobat DC 19.21.20049. Go to Help > Check for Updates. For detailed information please use the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

We are here for help, just need more information

Thanks

Amal

S

Scott G50Author

Participant

The program has DC installed I am on a monthly subscription, so I assume this product is the latest and greatest. lol

The product freezes everytime at startup when the "most recent" documents are in the panel. I go to click on one of the recent .pdf and the program freezes for lick 3 minutes.

Very annoying

mariat90565802

Participant

I'm having the same problem, it's driving me crazy!

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