not responding

Question

Adobe Acrobat Pro DC "not responding" and freezing at start up every time.

Amal. · Answer

Hi There,

We are sorry for the trouble. As described the application is not responding and freezing, correct?

Would you mind sharing some more information for a better understanding:

Is the application freezing randomly or at a particular instance?
What is the version for the Adobe Acrobat DC installed? To check the version of the application please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
What is the version of the OS?
Make sure you have the latest version of the Adobe Acrobat DC 19.21.20049. Go to Help > Check for Updates. For detailed information please use the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

We are here for help, just need more information

Thanks

Amal

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