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On login to application get access denied

Forum|Forum|9 years ago
December 25, 2016
4 replies
7707 views

登录adobe reader提示“访问被拒绝”，但网页登录一切正常！何解？

Chinese

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Correct answer AkanchhaS8194121

Hi,

I cannot sign in Acrobat apps.

And I cannot sign in cloud.adobe.com<http://cloud.adobe.com>

Here is the error message:

Access Denied

You no longer have access to this service. Please contact Adobe Customer Support<http://www.adobe.com/support/contact/> if you believe this is an error.

Please follow this<https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?client_id=Skybox4&callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fadobeid%2FSkybox4%2FAdobeID%2Fcode%3Fredirect_uri%3Dhttps%253A%252F%252Fcloud.acrobat.com%252F%253Finit%253Dtrue%2526stkt%253DS9t3RF5edTPaIy6KOHl4V0g%2526clt%253Dsusi%26state%3D%257B%2522ac%2522%253A%2522cloud.acrobat.com%253AA-WEB%253ALogin%2522%252C%2522av%2522%253Anull%252C%2522di%2522%253Anull%252C%2522mc%2522%253Anull%252C%2522pl%2522%253Anull%257D%26scope%3DAdobeID%252Copenid%252Cskybox%252Cadditional_info.preferred_email_languages%252Cadditional_info.address.mail_to%252Cadditional_info.job_function%252Cadditional_info.job_title%252Cadditional_info.secondary_email%252Cadditional_info.user_image_url%252Cupdate_profile.first_name%252Cupdate_profile.last_name%252Cupdate_profile.mrktPerm&denied_callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fdenied%2FSkybox4%3Fredirect_uri%3Dhttps%253A%252F%252Fcloud.acrobat.com%252F%253Finit%253Dtrue%2526stkt%253DS9t3RF5edTPaIy6KOHl4V0g%2526clt%253Dsusi%26response_type%3Dcode%26state%3D%257B%2522ac%2522%253A%2522cloud.acrobat.com%253AA-WEB%253ALogin%2522%252C%2522av%2522%253Anull%252C%2522di%2522%253Anull%252C%2522mc%2522%253Anull%252C%2522pl%2522%253Anull%257D&display=web_v2&locale=en_US&relay=88ac1d35-0f05-4f73-bbf3-5b2d4e6d741d&state=%7B%22ac%22%3A%22cloud.acrobat.com%3AA-WEB%3ALogin%22%2C%22av%22%3Anull%2C%22di%22%3Anull%2C%22mc%22%3Anull%2C%22pl%22%3Anull%7D&flow=true&flow_type=code&force_marketing_permission=false&idp_flow_type=login&ctx_id=adobe_document_cloud> link.

Regards,

Siqing Yu

Hi All,

Sorry for the delay in response to your query.

Your Adobe accounts information shows that your registered country is China. Sorry to say, the Adobe Acrobat & Document Cloud services are not available in China.

So you wont be able to access it, and that is the reason you have been receiving the message "Access Denied You no longer have access to this service"

Hope this answers your query.

Regards,

Akanchha

A

Anonymous

I have the same problem, please help.

Meenakshi Negi

Legend

Hi Siqingyu and Sarab,

As you have mentioned that you are not able to access the Adobe Acrobat Reader mobile application, could you please check if you can login here https://cloud.acrobat.com/ with the same Adobe ID.

Check if you can log in there without any issue.

Also, please share the Adobe ID with which you are trying to log in to the mobile application.

Note: Please do not share your Adobe ID on the forums or any other social sites as it can be misused by others.

I have sent you a private message, so you can reply to that message with the details asked there.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

A

Anonymous

Hi,

I cannot sign in Acrobat apps.

And I cannot sign in cloud.adobe.com<http://cloud.adobe.com>

Here is the error message:

Access Denied

You no longer have access to this service. Please contact Adobe Customer Support<http://www.adobe.com/support/contact/> if you believe this is an error.

Please follow this<https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?client_id=Skybox4&callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fadobeid%2FSkybox4%2FAdobeID%2Fcode%3Fredirect_uri%3Dhttps%253A%252F%252Fcloud.acrobat.com%252F%253Finit%253Dtrue%2526stkt%253DS9t3RF5edTPaIy6KOHl4V0g%2526clt%253Dsusi%26state%3D%257B%2522ac%2522%253A%2522cloud.acrobat.com%253AA-WEB%253ALogin%2522%252C%2522av%2522%253Anull%252C%2522di%2522%253Anull%252C%2522mc%2522%253Anull%252C%2522pl%2522%253Anull%257D%26scope%3DAdobeID%252Copenid%252Cskybox%252Cadditional_info.preferred_email_languages%252Cadditional_info.address.mail_to%252Cadditional_info.job_function%252Cadditional_info.job_title%252Cadditional_info.secondary_email%252Cadditional_info.user_image_url%252Cupdate_profile.first_name%252Cupdate_profile.last_name%252Cupdate_profile.mrktPerm&denied_callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fdenied%2FSkybox4%3Fredirect_uri%3Dhttps%253A%252F%252Fcloud.acrobat.com%252F%253Finit%253Dtrue%2526stkt%253DS9t3RF5edTPaIy6KOHl4V0g%2526clt%253Dsusi%26response_type%3Dcode%26state%3D%257B%2522ac%2522%253A%2522cloud.acrobat.com%253AA-WEB%253ALogin%2522%252C%2522av%2522%253Anull%252C%2522di%2522%253Anull%252C%2522mc%2522%253Anull%252C%2522pl%2522%253Anull%257D&display=web_v2&locale=en_US&relay=88ac1d35-0f05-4f73-bbf3-5b2d4e6d741d&state=%7B%22ac%22%3A%22cloud.acrobat.com%3AA-WEB%3ALogin%22%2C%22av%22%3Anull%2C%22di%22%3Anull%2C%22mc%22%3Anull%2C%22pl%22%3Anull%7D&flow=true&flow_type=code&force_marketing_permission=false&idp_flow_type=login&ctx_id=adobe_document_cloud> link.

Regards,

Siqing Yu

S

sarab16194969

Participant

I'm having the same issue. Can you help me as well?

A

Anonymous

我也遇到同样的问题，说已经没有权限！我刚注册的，实在费解

A

Anonymous

谁能帮助我

Meenakshi Negi

Legend

Hi 佳李55149822,

Could you please let us know the Adobe application you are using.

Please share the screenshot of the error message you get when you try to login the application.

You can share it using insert image option provided in "Reply to". Please check the screenshot below for help:

Regards,

Meenakshi

Meenakshi Negi

Legend

Hi 雪飞叶93337275,

Could you please elaborate the issue you are experiencing.

Let us know what you are trying to access when you get this error message.

Please share the exact workflow you do and the screenshot of the error message you get.

Regards,

Meenakshi

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