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Diamond3984
Participant
October 22, 2019
Question

Only Fill and Sign does not work

  • October 22, 2019
  • 2 replies
  • 426 views

Hello, any help or ideas that you can give me would be greatly appreciated.

 

Adobe opens fine, all documents open fine, I can scroll, basically everything works how it should until I hit the Fill and Sign button. As soon as I hit that button, I can no longer acess the document. It is still on my screen, but I can no longer scroll up and down the document, and I definitely cannot type in the document. I can hit other buttons, but essentially the program becomes useless as I have to close out of Adobe all together to be able to actually work with document again. I have uninstalled and reinstalled, I have attempted to troubleshoot myself, I am just at a loss and use this program almost everyday. 

 

Thank you in advance for any suggestions!

    This topic has been closed for replies.

    2 replies

    S
    Adobe Employee
    sangrover
    Adobe Employee
    October 23, 2019

    Hi,

     

    Can you please confirm the following : 

     

    1. Are you on the latest version of Reader? You can try Help > Check for updates for the latest version.

    2. Are you unable to use Fill and Sign app with every PDF file or some specific PDF file? If possible can you share a sample file.

    3. What OS are you using?

    4. Does the application go to "Not responding" or are you able to exit the Fill and Sign app using the close button?

     

    Regards,
    Sandeep

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 23, 2019

    Hi there,

     

    Sorry for the trouble caused.

     

    As the Fill & Sign freezes the screen, please try the troubleshooting steps provided in the following help document.

    For Windows - https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

    For Mac - https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

    Also, please check if the application is updated to the latest version available.

    You may refer to the following link to the latest version available for the application.

    - https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

     

    If the issue persist, please share the application version installed on your machine. Take help of the steps provided here https://helpx.adobe.com/acrobat/kb/identify-product-version.html

    Also, let us know the OS version.

     

    Let us know if you experience any issue or need any help.

     

    Regards,

    Meenakshi

     

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