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R
ranah60906736
Participant
April 8, 2017
Answered

open a document

  • April 8, 2017
  • 3 replies
  • 1262 views

hi

i have mac computer  version 10.12.3  i allready have acrobat reader  in my computer when i am traying to open a document  i have this message

Please wait...

If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.

You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/go/reader_download.

For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.

i try to download again acrobat reader  and it says  i allready have the most  upgrader reader in my computer , so how could i open my document  ? u can email me at hamawe34@hotmail.com

    This topic has been closed for replies.
    Correct answer rohit_ID

    Certain PDF files (dynamic XFA forms) created in Adobe LiveCycle can only be opened in Adobe Reader and Adobe Acrobat. When you try to open these files in an alternative PDF viewer, then you will see this error message.

    Unfortunately, it's not easy remove this message and modify the PDF so that it can be opened in alternative PDF viewers. The person who created the original form must re-create the form using options that do not restrict which PDF viewers can open and display the file.

    Adobe has made the decision that since very few non-Adobe products support these special PDF files, that it is better to show this message -- and require the user to download Adobe Reader or Adobe Acrobat -- than it is to let the PDF viewer try to render the document.

    3 replies

    K
    Kkimmy513
    Participant
    August 23, 2022

    I'm having this exact same problem. I received this error message also and I have adobe and pdf reader neither work

    rohit_ID
    Adobe Employee
    rohit_IDCorrect answer
    Adobe Employee
    April 8, 2017

    Certain PDF files (dynamic XFA forms) created in Adobe LiveCycle can only be opened in Adobe Reader and Adobe Acrobat. When you try to open these files in an alternative PDF viewer, then you will see this error message.

    Unfortunately, it's not easy remove this message and modify the PDF so that it can be opened in alternative PDF viewers. The person who created the original form must re-create the form using options that do not restrict which PDF viewers can open and display the file.

    Adobe has made the decision that since very few non-Adobe products support these special PDF files, that it is better to show this message -- and require the user to download Adobe Reader or Adobe Acrobat -- than it is to let the PDF viewer try to render the document.

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    April 8, 2017

    Open the file in Acrobat Reader.

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