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August 9, 2021
Question

Open file menu not working

  • August 9, 2021
  • 3 replies
  • 1785 views

When I try to open a file in adobe reader XL  and use the file open menu it ends up erroring out and throwing 

 

"Error reading string file 'SETTINGSDLG' The file couldn't be opened (missing?) Row =-1, String =-1"

 

But opening a file using open with... works

 

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3 replies

Amal.
Legend
August 10, 2021

Hi there

 

++ Addingto the discussion

 

Adobe Acrobat XI is an old and EOL application. For more information please check the help page -https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal

try67
Community Expert
Community Expert
August 10, 2021

Do you mean Reader XI? There's no such thing as Reader XL...

If so, that's a very old version, not compatible with almost any current OS, so problems are to be expected.

It's really recommended you update to the latest version, Reader DC: https://get.adobe.com/reader/

Legend
August 9, 2021

Why obsolete version?